Your Data, Your Rights
At btb bet, your privacy is not an afterthought — it is built into how we operate. This Privacy Policy explains what personal information we collect when you use our platform, how we use it, who we may share it with, and what rights you have as a player based in the Philippines. Please read this page carefully before registering or using any feature on the site.
Full Privacy Policy
This Privacy Policy applies to all users of the btb bet platform, including visitors, registered players, and anyone who contacts us through any channel. By using the platform, you acknowledge that you have read and understood this policy. We are committed to handling your personal data responsibly and in accordance with applicable Philippine data protection laws, including the Data Privacy Act of 2012 (Republic Act No. 10173). If you have any questions about how your data is handled, please contact us at [email protected] before using the platform.
When you register for an account on btb bet, we collect personal information that is necessary to create and manage your account. This includes your full legal name, date of birth, email address, and the contact details you provide during registration. We also collect the information associated with the local payment channel you link to your account for the purpose of processing deposits and withdrawals in Philippine pesos (PHP).
In addition to information you provide directly, we automatically collect certain technical data when you access the platform. This includes your IP address, device type, browser version, operating system, and session activity data such as pages visited and time spent on the platform. This technical data helps us maintain platform security, improve performance, and detect unusual or potentially fraudulent activity. We do not collect sensitive personal information beyond what is strictly necessary for account management, identity verification, and regulatory compliance.
The personal information you provide when registering and using btb bet is used primarily to operate and maintain your account, process your deposits and withdrawals, and deliver the gaming and entertainment services you have signed up for. We use your contact details to send you important account-related communications, such as transaction confirmations, security alerts, and updates to our platform policies. We do not use your personal information to send unsolicited marketing messages unless you have explicitly opted in to receive promotional communications from us. You may withdraw your consent to receive marketing messages at any time by contacting us at [email protected].
We also use the information we collect to fulfil our legal and regulatory obligations as a platform operating in the Philippines. This includes verifying your identity before processing withdrawals, monitoring account activity for signs of fraud or money laundering, and maintaining records as required by applicable Philippine law. Technical data collected automatically is used to improve platform performance, diagnose errors, and enhance the overall user experience for players across the Philippines. We may use aggregated, anonymised data for internal analytics and product development purposes, but this data cannot be used to identify any individual player.
We take the security of your personal information seriously and implement a range of technical and organisational measures to protect it from unauthorised access, disclosure, alteration, or destruction. These measures include encrypted data transmission using industry-standard protocols, access controls that limit who within our organisation can view your personal data, and regular security reviews of our platform infrastructure. While we make every reasonable effort to protect your data, no online platform can guarantee absolute security, and you should also take steps to protect your own account by using a strong, unique password and keeping your login credentials confidential.
If you suspect that your account has been accessed without your authorisation, or if you believe your personal information has been compromised in any way, please contact us immediately at [email protected] so that we can investigate and take appropriate action. We will notify affected players in accordance with our obligations under the Data Privacy Act of 2012 if a data breach occurs that is likely to result in a risk to your rights and freedoms. We retain your personal information only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable Philippine law, after which it will be securely deleted or anonymised.
As a data subject under the Data Privacy Act of 2012, you have a number of rights in relation to the personal information that btb bet holds about you. You have the right to request access to the personal data we hold about you, to request that inaccurate or incomplete data be corrected, and to request the deletion of your personal data in certain circumstances. You also have the right to object to the processing of your personal data for specific purposes, and to request that we restrict how we use your data while a complaint or query is being resolved. To exercise any of these rights, please contact us at [email protected] with a clear description of your request.
We will respond to all data rights requests within a reasonable timeframe and in accordance with our obligations under applicable Philippine law. Please note that some requests may be subject to limitations — for example, we may be required to retain certain data for legal or regulatory compliance purposes even if you request its deletion. If you are not satisfied with how we have handled your personal data or responded to your request, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. We encourage you to contact us first so that we can attempt to resolve any concerns directly before escalating to a regulatory body.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way btb bet handles your personal information, please contact our support team at [email protected]. We aim to respond to all privacy-related enquiries promptly and will do our best to address your concerns in a clear and helpful manner. For formal data rights requests under the Data Privacy Act of 2012, please include your full name, registered email address, and a clear description of your request so that we can process it efficiently.
btb bet reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, platform features, or applicable Philippine law. When we make changes, the updated policy will be published on this page with a revised effective date. We encourage you to review this page periodically so that you remain informed about how we protect your personal information. Your continued use of the btb bet platform after any changes have been published constitutes your acceptance of the updated Privacy Policy. If you do not agree with any changes, please stop using the platform and contact us to request account closure.
Still Have Questions?
If you want to know more about how your data is used, or if you have any concerns about your account, our FAQ page and support team are ready to assist you.